Shipping policy

# Shipping Policy

**Last Updated: October 8, 2026**

Thank you for shopping with us.

We are committed to providing a reliable, transparent, and convenient international shopping experience. All orders are carefully processed and shipped from our fulfillment facilities in China to customers in South Korea.

Please review the following Shipping Policy before placing your order. By purchasing from our website, you acknowledge the shipping arrangements and conditions described below, subject to applicable consumer protection laws.

## 1. Shipping Destinations

We currently offer international shipping to addresses throughout South Korea.

Our delivery coverage includes:

- Seoul and the surrounding metropolitan area
- Major cities and metropolitan regions
- Other mainland regions of South Korea
- Jeju Island
- Remote and island destinations, where carrier service is available

Please note that delivery to Jeju Island, remote areas, and certain island locations may require additional transit time or shipping fees.

If a delivery address is outside our carrier's service area, we will contact you to discuss available options or arrange a cancellation and refund.

## 2. Shipping Origin

All orders are dispatched from our fulfillment centers located in China.

As our products are shipped internationally, packages must undergo international transportation and customs clearance before reaching their final destinations in South Korea.

Depending on product availability and warehouse operations, items from the same order may be shipped separately.

## 3. Order Processing Time

Orders are generally processed within **1–3 business days** after successful payment confirmation.

Our standard processing schedule is:

- Monday through Friday
- Excluding applicable public holidays
- Excluding weekends

Order processing includes payment verification, inventory confirmation, quality inspection, packaging, and preparation for shipment.

Orders placed during weekends or public holidays will generally begin processing on the next available business day.

Processing may take longer during major promotional events, seasonal sales, or periods of high order volume.

Please note that order processing time is separate from shipping transit time.

## 4. Estimated Delivery Time

We aim to deliver orders to South Korea as efficiently as possible.

The estimated delivery schedule is as follows:

| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| International Transportation & Customs | 3–7 business days |
| Local Delivery in South Korea | 1–3 business days |
| **Total Estimated Delivery** | **5–13 business days** |

These estimates are provided for reference only and do not constitute guaranteed delivery dates.

Actual delivery times may vary depending on:

- Customs inspections and clearance procedures
- International transportation schedules
- Local courier operations
- Weather conditions and natural disasters
- Public holidays in China or South Korea
- Peak shopping seasons
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control

If your order experiences a significant delay, please contact our customer support team for assistance.

## 5. Shipping Fees

Shipping charges are determined by factors including:

- Order value
- Package weight and dimensions
- Shipping destination
- Available delivery services
- Applicable promotional offers

The final shipping fee will be clearly displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions or discounted delivery services.

Any applicable free shipping threshold or promotional conditions will be displayed on our website.

Additional shipping charges for remote locations, where applicable, will be disclosed before payment or separately confirmed with the customer.

## 6. Customs Clearance Requirements

All orders shipped from China to South Korea are subject to applicable Korean customs regulations.

To facilitate customs clearance, customers may be required to provide accurate recipient and import information, including:

- Full legal name of the recipient
- Valid mobile phone number
- Complete delivery address
- Personal Customs Clearance Code (PCCC)
- Other information required by customs authorities

### Personal Customs Clearance Code (PCCC)

South Korean customs authorities generally require a Personal Customs Clearance Code for personal import shipments.

The PCCC is a unique identification code issued by the Korea Customs Service.

Customers who do not have a PCCC can apply for one through the official Korea Customs Service website.

For customs processing, the recipient's name, phone number, and PCCC may need to match the information registered with the customs authorities.

Failure to provide accurate information may result in customs delays, additional verification requirements, or the inability to complete delivery.

We may contact customers to request missing information when necessary.

Any personal information collected for customs clearance will be handled in accordance with our Privacy Policy and applicable data protection requirements.

## 7. Import Duties, Taxes & Customs Fees

As orders are shipped internationally, they may be subject to import duties, value-added tax (VAT), or other customs-related charges under South Korean law.

The assessment of these charges depends on factors such as:

- Product classification
- Declared customs value
- Country of origin
- Applicable customs regulations
- Relevant import exemptions or thresholds

Unless expressly stated otherwise at checkout, applicable import duties, taxes, and customs clearance charges are not included in the product price and may be payable by the recipient.

Any applicable charges will be assessed by the relevant authorities or authorized service providers.

We do not control the assessment of customs duties or taxes.

Customers are encouraged to review applicable import requirements before placing an order.

## 8. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

This email may include:

- Order number
- Shipping carrier
- Tracking number
- Tracking link
- Shipment status

Tracking information may take approximately 1–3 business days to appear in the carrier's system.

During international transportation or customs clearance, tracking updates may temporarily remain unchanged.

A temporary lack of tracking updates does not necessarily indicate that a package has been lost.

If tracking information remains unavailable for an extended period, please contact our support team.

## 9. Multiple Shipments

In certain circumstances, an order containing multiple products may be divided into separate shipments.

This may occur due to:

- Product availability
- Warehouse inventory allocation
- Packaging requirements
- Shipping restrictions
- Logistics optimization

When an order is shipped in multiple packages, each shipment may have a separate tracking number and delivery date.

Customers will not be charged additional shipping fees for split shipments initiated by us unless otherwise agreed in advance.

## 10. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully verify:

- Recipient name
- Mobile phone number
- Street address
- Apartment or building number
- Postal code
- Customs clearance information

Incorrect or incomplete information may result in delayed delivery, unsuccessful delivery attempts, or package returns.

If you discover an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before shipment.

However, address changes cannot be guaranteed once the package has entered the shipping network.

## 11. Order Cancellation

Customers may request an order cancellation by contacting our customer support team.

### Before Shipment

If your order has not yet been dispatched, we will review your cancellation request and process any applicable refund in accordance with our cancellation and refund policies.

### After Shipment

Once an order has been shipped, cancellation may require a return or delivery interception process.

Any applicable return shipping costs or other charges will be handled according to our Refund Policy and applicable consumer protection laws.

This section does not limit any statutory cancellation or withdrawal rights available to customers.

## 12. Shipping Address Changes

If you need to modify your delivery address, please contact customer support before your order is dispatched.

We will attempt to accommodate your request whenever possible.

After shipment, address changes may be restricted by the international carrier, customs authorities, or local delivery provider.

Additional charges may apply where permitted by law and agreed upon by the customer.

## 13. Customs Delays

International shipments may occasionally experience delays during customs clearance.

Common reasons include:

- Random customs inspections
- Missing recipient information
- Invalid or incorrect PCCC details
- Product classification verification
- Additional documentation requirements
- High customs processing volumes

If additional information is required, the carrier or our support team may contact you.

We appreciate your cooperation in providing accurate documentation promptly.

Although customs processing is managed by the relevant authorities, we will provide reasonable assistance in resolving shipment-related issues.

## 14. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the local courier may:

- Attempt redelivery
- Contact the recipient
- Hold the package temporarily
- Return the package according to carrier procedures

Customers should monitor shipment updates and respond to carrier notifications when necessary.

If a package is returned due to an incorrect address, repeated unsuccessful delivery attempts, or failure to provide required customs information, please contact our customer support team.

Reshipping arrangements and any applicable fees will be reviewed based on the circumstances and applicable law.

## 15. Lost Packages

We take reasonable measures to ensure that every order reaches its intended destination.

If your tracking information indicates that your package may be lost, please contact us with your order number and tracking details.

Our customer support team will investigate the shipment with the relevant carrier.

If a package is confirmed lost during transit, we will provide an appropriate resolution, which may include:

- Replacement shipment
- Full or partial refund, where appropriate
- Other remedies required by applicable law

Each case will be reviewed based on the shipping records, investigation results, and applicable consumer protection requirements.

## 16. Damaged Packages

If your order arrives with visible damage, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

- Your order number
- Photographs of the damaged product
- Photographs of the outer packaging
- A brief description of the issue

Please retain the original packaging until the issue has been reviewed, where reasonably possible.

If the product was damaged during shipment, we will assess the circumstances and provide an appropriate replacement, refund, or other remedy in accordance with applicable law.

## 17. Incorrect or Missing Items

We carefully inspect and package orders before dispatch.

However, if you receive an incorrect item or discover that an item is missing, please contact our customer support team.

Please provide your order number, a description of the issue, and supporting photographs where available.

After verification, we will arrange an appropriate resolution at no additional cost to you where the error is attributable to us.

## 18. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package, the shipment may be returned or otherwise handled according to carrier and customs procedures.

Please contact our customer support team before refusing a shipment so that we can assist with the available options.

Any refund or return shipping charges will be determined according to the reason for refusal, our Refund Policy, and applicable consumer protection laws.

Customers will not be charged for costs resulting from our error or for charges prohibited by law.

## 19. Pre-Order & Backorder Items

Certain products may occasionally be offered for pre-order or backorder.

If a product is not immediately available for shipment, its estimated dispatch date will be displayed on the relevant product page or communicated before purchase.

Orders containing both available and pre-order items may be shipped together or separately.

If a significant fulfillment delay occurs, we will notify affected customers and provide applicable cancellation or refund options.

## 20. Public Holidays & Peak Seasons

Shipping and processing schedules may be affected by major holidays and shopping events, including:

- Chinese New Year
- Chuseok (Korean Thanksgiving)
- Seollal (Korean Lunar New Year)
- Christmas and New Year
- Major promotional shopping events

During these periods, increased shipping demand and reduced carrier operations may result in longer delivery times.

We recommend placing time-sensitive orders in advance.

## 21. Delivery Confirmation

A shipment may be marked as delivered once the carrier confirms successful delivery to the designated address or authorized recipient.

If your tracking information shows that the package has been delivered but you have not received it, please:

1. Check the delivery location and building reception area.
2. Confirm whether a household member or authorized person accepted the package.
3. Review any delivery notifications from the carrier.
4. Contact our customer support team if the package remains missing.

We will assist with a carrier investigation and determine an appropriate resolution based on the circumstances and applicable law.

## 22. Returns & Refunds

This Shipping Policy should be read together with our Return & Refund Policy.

For information regarding return eligibility, return procedures, refund processing, and applicable charges, please refer to the Return & Refund Policy available on our website.

Nothing in this Shipping Policy excludes or restricts any mandatory rights or remedies available under applicable consumer protection laws.

## 23. Customer Support

If you have questions about your order, shipment, customs clearance, or delivery status, please contact our customer support team.

**Email:** [Your Support Email]

**Business Hours:** Monday–Friday, 10:00 AM–6:00 PM (Korean Standard Time, KST)

**Response Time:** We aim to respond to inquiries within 1–2 business days.

When contacting us about an existing order, please include your order number so that we can assist you efficiently.

## 24. Policy Updates

We reserve the right to update this Shipping Policy to reflect changes in shipping services, logistics arrangements, or applicable legal requirements.

The latest version will be published on this page with an updated effective date.

Changes will not retroactively reduce customers' mandatory legal rights.

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**Thank you for shopping with us.**

We appreciate your trust and look forward to delivering your order safely and efficiently.